Q. How can I enter a decision for my race(s)?
A. You can choose one of the options in the email sent on May 7 to all registrants or you can also make your decision from the race page. Log into your RunSignUp account and choosing the race page from My Events under My Profile. Scroll below the event options, and you will see the options for your event. After you review the options, you will be asked to confirm your selection, and a green banner will appear at the top of our browser. You will not receive an email confirmation.

Q. I didn’t receive confirmation of my donation or refund.
 A. The system is currently only gathering responses during the decision window of May 8 – May 22. Once all participants have responded or the decision window closes on May 22, we will begin to process the requests.  

Q. Can you tell me which credit card I used?
A. The club does not have access to any financial information other than the amount you paid. You can find a receipt for all credit transactions under your profile. Lookup Receipt Instructions

Q. When will I receive my confirmation of my donation to the Summer Miles for Scholarships Community Challenge?
A. Thank you for your generosity. After the decision window closes on May 22, we will process the donation requests. You will receive an email confirmation for tax purposes when your information is imported into the challenge database. 

Q. If I donated my race entry, do I need to register for the Summer Miles for Scholarships Community Challenge?
A. We will transfer your registration information after the decision window closes on May 22. In addition to your donation confirmation, you will receive confirmation of your challenge entry.  If you have already registered for the challenge, that’s OK. 

Q. Why did the Mayfaire 5k move to the original date for the Aching Quad Challenge?
A. Lakeland’s downtown area is in high demand for events. The only Saturday this fall that was available to rent the Lake Mirror Promenade, where the Mayfaire 5k finishes, is the morning of September 12.  

Need help with something not covered here? Send us an email.

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